Request a new feature, or support for a camera/lens that you would like to use in Capture One.
Hi,
I'm writing to flag a serious usability issue with the Import dialog that's costing me a lot of time and frustration.
The Filters panel inside the Import dialog appears to retain hidden state between sessions, and when it gets into a stuck state there's no obvious way to clear it. In my current case, I'm trying to import 7 JPGs. The Filters panel correctly shows the files exist — "Format: JPG (7)", "Rating: None (7)", "Date: Tuesday 14 (7)" — but the browser displays "0 images (filtered)" and "No results found for the current filter(s)".
I've tried:
- Ticking and unticking every visible filter (Rating, Color Tag, Format)
- Clearing the Search field
- Toggling Include Subfolders and Exclude Duplicates
- Restarting the import dialog
Nothing reveals the files.
The same kind of sticky-state problem applies to the Export dialog. Export settings carry over from the last time Capture One was opened — file format, output location, recipe, sizing, naming — with no clear visual indication that these are inherited rather than session defaults. It's caused me to export to wrong locations and at wrong settings more than once because there's no prompt or reset on a fresh launch.
A few specific points of feedback:
1. There needs to be a single, obvious "Clear all filters" button in the Import dialog. Hunting through nested filter sections to find what's hidden is not acceptable for a paid professional tool.
2. The default filter state on a fresh import should show everything. If a filter is active, it should be visually obvious which one is hiding files — currently the filtered count next to each criterion makes it look like the files should be visible.
3. Filter state should not persist across sessions, or if it does, there should be a clear visual indicator at the top of the Import dialog telling the user that filters are active from a previous session.
4. Export settings should not silently carry over from previous sessions either. At minimum there should be a clear indicator that settings are inherited, and ideally an option to reset to sensible defaults on launch.
5. The Import and Export dialogs have been shuffled around significantly across versions and remain among the most confusing parts of the application. It's a stark contrast to the quality of the actual processing tools, which are excellent.
I've been a Capture One user for years and the raw processing is why I stay. But the Import and Export dialogs are genuinely the worst part of the software and have been for a long time. Please pass this on to the product team.
Thanks,
Hi Conrad, thank you for your message.
The suggestions you make are relevant for this platform, however the issue with zero images displayed might be a bug, so I would encourage you to contact our support team, they will be able to help you with that.
One thing I would ask you to check is an option in the "View" menu, called global filter: you could have set it to always hide jpg files. If this is not the case, then my colleagues in support are the best to help you.