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Improve Capture One

Request a new feature, or support for a camera/lens that you would like to use in Capture One.

Status Shipped
Workspace Feature requests
Categories Capture One Pro
Created by Guest
Created on Dec 29, 2023

Please provide in-app upgrades, and not send users to your web interface

What problem do you see this solving?

Of all the software I use on my Mac, yours is the only one that takes me to a web platform to sign in, then download the update, and then apply it. It's always confusing - the UI of the update page is also not very clear or user-friendly (for instance, today I couldn't see the version number of the update being downloaded (until I went and looked in my downloads folder) - to make sure it's the update I was expecting to see).

When was the last time you were affected by this lack of functionality, or specific tool?

Today, and every time I update the software

Current workaround

Are you using any workarounds or other solutions to achieve your goals in Capture One?

No

  • John Friend
    Reply
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    Mar 8, 2024

    FYI, I fired up Affinity Photo the other day. It advised me there was a pending upgrade and ask if I wanted to upgrade now. I said yes. Without me pressing another button, it did the whole upgrade including downloading it, shutting down the existing instance, install it and restarting the new version to put me right back where I was. This is licensed software just like Capture One. There really should be no reason that the end user has to login to your website just to download the new version. Your code can go check the current license key to see if it's allowed to have the upgrade and, if so, just go get it. Lots of other programs with license keys do this very automatically. Capture One should too.

  • Guest
    Reply
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    Jan 6, 2024

    Hi Walter. I'm a macOS user. Why direct the user to a web interface at all? Everyone else uses Google Play or the Apple App Store to deliver app upgrades? The web interface requires sign-in, interpretation of the confusing update page layout (find your camera make, version check etc), download a .dmg and then copy the new version to the applications folder (having forgotten to close the old version running, which then you have to do). Oh yes, then unmount the .dmg. It's frankly outdated and annoying. I'm clearly not the only one who thinks so ... Can developers please do something to make life a little simpler! Thank you.

  • Walter Rowe
    Reply
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    Dec 29, 2023

    Are you on Windows or macOS? For macOS we download the disk image, open it, and drag-n-drop the app to our Applications folder. It's that simple. Not sure of the procedure for Windows users. In-app upgrades that do the right thing would be far better than relying on the user to do the right steps in the right order.

  • Patrick Kelley
    Reply
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    Dec 29, 2023

     I almost dread having to do an update with the confusing steps need to do the update.

  • John Friend
    Reply
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    Dec 29, 2023

    I agree.  With the more frequent upgrades that go with the subscription model, this seems like it would be much appreciated by the user base.  The license key is already known so some local code can check what versions it is allowed to use, download those, install them and activate them.  This can be completely automated without requiring the users to do a whole bunch of steps.  There are plenty of examples of other software that handles this seamlessly.

  • +5