Improve Capture One
Request a new feature, or support for a camera/lens that you would like to use in Capture One.
Request a new feature, or support for a camera/lens that you would like to use in Capture One.
I used Capture one mobile for the past week since it has the abilitly to culling files offline and even the need to use an external drive after import. I usually work on the go with no wifi around to upload hundreds of gigabytes of data(per shoot).
But the recent update to app version 2.53 seemed to corrupt the app or database.
I tried everything from restarting the app, to restarting my IPad.
The only solution was to delete the app entirely. But this also deleted all the database.
this has cost me a week of work, and now delays the delivery to the client considerably.
Please stabilize the app or find a solution to save the database /edits , otherwise this unpredictability is not good in a professional environment .
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Current workaround
Not using the App |
Hi Karsten, apologies for this, you are facing a bug. Please contact our support team when this is the case by following this link https://support.captureone.com/hc/en-us/requests/new
This specific problem is known to us and we're working on a fix as we speak, this should hopefully be resolved soon.